PRIVACY AND COOKIES POLICY

Effective Date: 2023

Privacy Statement

At M.A. Oriental Foods, we understand that you value the privacy and security of your personal data. We are committed to safeguarding your information and ensuring transparency in how we collect and manage it.

Our Privacy Statement outlines the details of how M.A. Oriental Foods collects, processes, and protects your personal data. It provides information on the types of data we collect, the purposes for which we use it, the benefits it can offer you, and the reasons why we need your data.

If you have any questions, comments, or would like to exercise your rights as a data subject, please don’t hesitate to contact us. We are here to address any concerns you may have and assist you in making requests related to your personal data.

Basic principles and our privacy commitment

At M.A. Oriental Foods, we prioritize safeguarding your privacy rights. We are dedicated to responsible management of your personal data and strive for transparency in our practices. Building and maintaining your trust is of utmost importance to us, which is why we have committed ourselves to the following fundamental principles:

We respect your choice regarding the provision of personal data. While it is not mandatory to provide the requested personal data, please note that certain services may not be available if you choose not to provide it.

We only collect and process your data for the purposes outlined in this Privacy Statement or for specific purposes that we have communicated to you and obtained your consent for.

Our objective is to collect, process, and utilize minimal personal data whenever possible.

When we collect your personal data, we strive to ensure its accuracy and keep it up to date.

If the personal data we have collected is no longer necessary for the specified purposes and not required by law to be retained, we will make every effort to delete, destroy, or permanently de-identify it.

We do not share, sell, rent, or disclose your personal data to any third parties, except as described in this Privacy Statement.

We are committed to upholding these principles to protect your privacy and maintain the confidentiality and security of your personal data.

What personal data do we collect?

The personal data we collect may vary depending on the specific purpose and services we provide to you. Generally, when collecting personal data directly from you, we may collect the following types:

a) Browser history: This includes information about the pages you accessed, the date and time of access, your location at the time of access, and your IP address.

b) Demographic information: We may collect demographic details such as your age, gender, and lifestyle preferences. Lifestyle preferences may encompass your product preferences, interests, and other related information.

c) Browser history: Like the previous point, we collect information regarding the pages you accessed, the date and time of access, your location at the time of access, and your IP address.

d) In the event that you apply for employment with us, we will collect additional personal data such as your employment history, educational background, and employment references.

These types of data are collected to fulfil specific purposes and provide you with tailored services. Rest assured that we handle your personal data with utmost care and take appropriate measures to ensure its confidentiality and security.

Why do we collect and use your personal data?

We collect your personal data with the aim of providing you with an exceptional online experience and delivering high-quality customer service. Specifically, we may collect, store, use, and disclose your personal data for the following purposes:

a) To enhance and improve our services, communication methods, and website functionality.

b) To understand and assess the interests, preferences, and evolving needs of our customers, enabling us to enhance our current services and develop new ones.

In certain cases, we may also require your personal data to fulfil legal obligations or in the context of a contractual relationship that we have with you.

Whenever we collect and utilize your personal data for the aforementioned purposes or any other purpose, we will inform you either before or at the time of collection. We will seek your consent for processing activities whenever necessary, and you have the right to withdraw your consent at any time.

We are committed to ensuring transparency and respecting your privacy rights throughout the collection and use of your personal data.

Your rights

In accordance with applicable legislation, you have certain rights regarding the processing of your personal data, and you can exercise these rights at any time, if eligible. Below is an overview of these rights and what they entail for you. To exercise your rights, please use our contact page.

1. Right to access, correct, or update your personal data: You have the right to access, correct, or update your personal data whenever necessary. If you wish to exercise this right, please contact us through our contact page.

2. Right to data portability: Your personal data is portable, meaning it can be moved, copied, or transmitted electronically. This right applies when:

a) Processing is based on your consent.

b) Processing is performed to fulfil a contract.

c) Processing is carried out by automated means.

If you want to exercise your right to data portability, please contact us via our contact page.

3. Right to deletion of your personal data: You have the right to request the deletion of your personal data when:

a) Your personal data is no longer necessary for the purposes for which it was collected.

b) You withdraw your consent, and there is no other legal basis for processing the data.

c) You object to the processing of your personal data for direct marketing purposes.

d) You object to the processing of your personal data based on legitimate interests, such as improving user experience.

e) Personal data is being processed unlawfully.

f) Personal data needs to be deleted to comply with the law.

To request the deletion of your personal data, please inform us, and we will respond in accordance with legal requirements.

4. Right to restriction of processing: You have the right to restrict the processing of your personal data when:

a) You believe the personal data we hold about you is inaccurate.

b) Personal data is being processed unlawfully, and you prefer to restrict processing instead of deletion.

c) We no longer need your personal data for the purposes it was collected, but you require it for legal claims.

d) You have objected to the processing of your personal data, and verification is pending regarding the balance of your interests and our legitimate grounds for processing.

To request the restriction of processing, please inform us, and we will respond in accordance with legal requirements.

5. Right to object: You have the right to object to the processing of your personal data at any time. Please contact us via our contact page.

6. Right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with a supervisory authority regarding the processing of your personal data.

How we safeguard your personal data

We recognize the importance of securing your personal data and take extensive measures to protect it from misuse, unauthorized access, loss, modification, disclosure, or interference. We have implemented various security measures to ensure the safety of your personal data. These measures include access controls, firewalls, secure servers, and encryption of personal data.

Sharing of your personal data

When we share your personal data with our affiliates and other organizations, we ensure that they also prioritize the safeguarding and protection of your personal data. These organizations comply with applicable privacy laws and maintain similar levels of privacy protection as we do.

We do not share, sell, rent, or disclose your personal data to any third parties unless explicitly stated in this Privacy Statement. However, there may be instances where we are required to share your data by law or with government authorities.

International data sharing

Your personal data may be processed outside of the European Economic Area (EEA). In such cases, we take appropriate measures to protect your data during cross-border transfers.

The safeguards we employ for the protection of cross-border data processing include:

a) The use of Model Contractual Clauses approved by the European Commission. These standardized contractual clauses ensure that the transfer meets the adequacy and security requirements outlined in the European General Data Protection Regulation (GDPR).

b) Certifications obtained from third parties outside the EEA, demonstrating their adherence to the principles and requirements of the European GDPR. These certifications can be approved by the European Commission, a competent supervisory authority, or a competent national accreditation body.

By implementing these safeguards, we ensure that your personal data receives an adequate level of protection when processed outside the EEA, in accordance with relevant privacy regulations.

Cookies Policy:

What are cookies?

A cookie is a small file that is stored on your computer or mobile device. It contains a unique identifier specific to your device and allows websites to remember your preferences and actions. These preferences may include settings like language, location, font size, and other display preferences. By storing this information, cookies eliminate the need to repeatedly enter it when you revisit a website or navigate between its pages. Additionally, cookies can enhance your browsing experience by customizing content based on your preferences.

While not all cookies contain personal information, we treat any personal data within cookies in accordance with our privacy statement. If the cookie information is associated with your account or other contact details, we consider it as personal data.

Types of cookies

Cookies can be broadly categorized into two types: persistent cookies and session cookies.

Persistent cookies are stored on your device even after you close your browser. They remain on your device until you manually delete them, or they expire based on their predetermined expiration date.

On the other hand, session cookies are temporary and are stored on your device only during your browsing session. They are automatically deleted when you close your browser.

These two categories define how long cookies persist on your device and provide different functionalities based on their lifespan.

Why do we use cookies?

In general, we use cookies for several reasons, which are outlined below:
1. Necessary cookies: These cookies are essential for the functioning of the website and enable you to access the services we provide. They are necessary for tasks such as user authentication and maintaining your session.
2. Performance cookies: We use these cookies to collect data on how you interact with our website and assess its performance. This information helps us improve our online products and services, optimize website functionality, and enhance your browsing experience.
3. Personalization cookies: These cookies are utilized to personalize and optimize your experience on our website. They store information about your preferences, such as text size, language selection, and screen resolution, to tailor the website to your specific needs.
4. Third-party cookies: In some cases, third parties may place cookies on our website to provide enhanced services or for advertising purposes. For example, social media cookies may be used to enable content sharing or to display personalized advertisements.

How to contact us:

If you have any questions, comments, or complaints regarding cookies, please contact us via our Contact.